Delivery and Returns

We pride ourselves on outstanding customer service and our delivery & shipping service is no exception. 

If you have any questions or would like to discuss your order please feel free to call us on 0400169684 (+61 400169684) or email us at sales@geoffreycameronmarshall.com.au

Receiving Deliveries

As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. Geoffrey Cameron Marshall recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.

Delivery Time Frames

We use a selection of courier services with delivery times of between 2 - 10 business days after dispatch for smaller items, and 3 - 10 business days for larger items, depending on your delivery location. Express deliveries take approximately 1-3 business days. Courier deliveries are made during business hours, Monday to Friday only. Please note that deliveries to remote or regional areas may take longer than estimated.

Reasons for Order Delays

Occasionally, if a particular product is in high demand, we may need to place it on back order to fulfil your request or we may need to supply it from outside of our standard delivery network. If this delays delivery much longer than normal freight times, will notify you by email.

We strive to process and dispatch orders promptly and efficiently. The shipping time guides provided on this website are approximate shipping times only - they are not guaranteed delivery times. Geoffrey Cameron Marshall cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays in customs processing and clearance, delays with any nominated carriers or carrier agents/representatives, delays resulting from industrial strikes/protests/wars/natural disasters, roads, traffic or busy periods with freight companies.

Care and Handling

Items are packed with strong durable packaging to protect the items during transit. Items are handled with great care and checked prior to packing to ensure that each item is guaranteed to be dispatched in perfect condition. Geoffrey Cameron Marshall is not directly liable for any theft, loss, or damage to any goods whilst in transit. If your item arrives damaged, however, please contact us at geoffreycameronmarshall@gmail.com as soon as possible.

Import Tax/Duty

The payment of any customs duty/import tax is the responsibility of the purchaser and should be investigated with their local customs or postal department. Check your local import duty/tax before ordering.

Expenses

Any costs incurred by Geoffrey Cameron Marshall shall be deducted from your refund. These include but are not limited to the cost shipping the product to you, including shipping costs for products that are advertised as Free Shipping, and any transaction fees charged by financial institutions. Any expenses relating to the return of your product to store will have to be paid by you. The purchaser will incur the delivery cost for returning the item to us. We will not accept COD Return Packages.

Special Order Items

Products that are custom made, bulk quantity, specially ordered non-stocked items, or corporate special orders cannot be refunded or exchanged.

Returns

If you wish to return an item please notify Geoffrey Cameron Marshall within 24 hours of receiving your order and we will provide you with a return authorisation number. All goods must be in their original condition and packaging. Please allow up to 7 days for your exchange or refund to be processed.

Return shipping is only refundable if the item is deemed faulty. The item must be returned to us within 7 days of your return being approved by registered post. Geoffrey Cameron Marshall take no responsibility for returned items that are lost in transit.

No returns on sale items. 

Returns Authorisation

Please contact our store for a Return Authorisation Number (RAN) prior to returning any product to ensure that your return is processed quickly and efficiently.

Refund Processing

Refunds are processed within 2 business days of being approved. Refunds are sent back using the original payment method. Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account.

 

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